Dry Clean Only

Reach out to us in case of returns or exchange through our email: sampark@lugdabydihi.com

EXCHANGE:

Exchange can be availed only once per order.

Exanchge is not allowed for customised orders.

In case you receive a damaged/defective or the size does not fit you right, the company should be notified within 24-72 hours of receiving the order. We might request you to share pictures/videos at sampark@lugdabydihi.com.

All exchanged items must be unused, unaltered, and unwashed for hygiene reasons, and returned with original packaging and tags in place. Packages received without the original invoice will not be entertained. Any sign of usage will give us the right to refuse the exchange.

It may take 2-3 working days for your request to be approved/ rejected. If your request is approved, the same will be picked up in 2-4 working days by our courier partner. It takes 7-10 working days for the package to reach us. Once received - An exchange order takes 7-10 working days for the product to be quality checked and approved.

The Product exchange Shipping of Rs 150-200/- (depending on the state) will be charged from the customer. The Amount might differ accordingly due to the weight of the order.

The amount left after exchanging an item with a lesser price will be given as store credit.

RETURNS/REFUNDS:


Returns will take place as follows:

The customer must inform us within 2-3 days from the date of receiving the order if the person wants to return the products. In this case, the customer will have to send a packaging opening video showing the defect.

Once the product is approved for return, we will initiate reverse shipping.

It takes 7-10 working days for the package to reach to us. Once received a returned product is then quality checked and if approved, your refund will be initiated to your bank account.

Returns are not allowed on discounted items.Returns are not allowed on customized items.

Note: Refund, Exchange, or cancellation procedures can only take place within 72 hours after the order is received.

Last updated October 31, 2023

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://lugdabydihi.com/pages/terms-conditions-1.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for Every Product Listed on the website. Pickups are available Monday - Friday, 10:30am to 7pm.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free 10-15 Days Depending on Product Availability shipping on all domestic orders.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free 10-15 Days Depending on Product Availability shipping is not valid on international orders.

For information about customs process:

Email sampark@lugdabydihi.com

Call toll free at +91 7801881348

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://lugdabydihi.com/pages/returns-exchange.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: sampark@lugdabydihi.com